Specialist carpet cleaners in Colchester:

Carpet cleaning and emergency stain and spill removal by fully trained professionals.

                         

We use a wide variety of carpet cleaning machines. High pressure, professional  Prochem carpet cleaning machines, steam cleaners and eco friendly carpet cleaning products of all kinds along with professional techniques to guarantee the highest quality of cleaning and finish is achieved when cleaning carpets.

Our carpet cleaning service begins with a FREE survey and colour fastness testing of your carpets.  In association with Colchester Carpet Cleaning Ltd.

Upon your acceptance of our quotation and approval:

We will carefully move, cover and protect your furniture.

We will thoroughly vacume your carpet's.

We will pre-treat heavily soiled areas and stains before cleaning.

We will safely shampoo, steam clean or sanititse your carpets.

We will thoroughly rinse and clean any residue.

We will "rake" your carpet to ensure the pile is fully restored before drying.

A Free bottle of carpet cleaning spotter to help keep your carpets clean.

We offer: peace of mind, great value, expert reassurance and great results!

Call us for a free consultation on Colchester:            01206 521312 or 01206 865007
        Free quotations, domestic or commercial 8am-8pm.

Payment can be made by either cash, credit or debit card on completion of the task.

          

PERMANENT STAINS
We can and will remove most of the spots we encounter on your carpet.
However, keep in mind that some spots turn into ‘stains’. In these cases, the spots have changed the original color of the carpet. These stains are most commonly caused by pet urine/vomit, grape juice, various medications, and cleaning agents and are sometimes permanent.

In cases like these carpet dyeing or having an installer cut out the stained piece and patching it with a new piece of carpet.

SOIL FILTRATION LINES
These are dark areas that develop gradually over time.
They are most commonly found along the perimeter of the room, along the walls, under floor-length draperies, and under doors. The lines are caused by air currents passing through the carpet in these areas.

The air carries microscopic particles of dirt and soot. As they pass over the carpet, the soil particles settle and become embedded in the fiber yarns. The carpet, in essence, acts like a filter. Over time, these soils solidify, and while we can make vast improvements, complete removal is difficult or impossible.

CARPET SHADING
When carpeting is installed, the carpet nap is laid in the same direction. Shading is normally found in high traffic areas, such as hallways, and is the result of multi-directional foot traffic, which forces the nap to lie in opposite directions.
When viewing the carpet in these areas, it looks either lighter or darker, depending on where you are standing. This condition is not reversible. One way to slow down shading is to vacuum your carpet in one direction only.

BLEACH SPOTS
When various household chemicals and bleaches are dripped onto the carpet and not immediately removed, some may lie dormant, not appearing until ‘activated’ by the carpet cleaning. Some of these chemical agents are acne medications, ammonia, and household cleaning agents containing bleach. Please notify the cleaning technician if you are aware of any spills of this nature.

CARPET WEAR & TRAFFIC LANE GRAYING
Over time, carpet fabrics become worn or distorted to the degree that they no longer retain their original texture and shape. This is a physical change (the fibers sustain ‘scratches’, thus creating a dull/faded appearance), and while our deep cleaning and grooming will improve a worn carpet to a degree, restoring it to a new appearance is not possible. This is also known as ‘Traffic Lane Graying’.

PET ODOUR
While our ‘state of the art’ cleaning methods, coupled with a comprehensive deodorizing/disinfecting pro-ram will eliminate minor odor problems, some odours (pet) thoroughly invade the carpet, pad, and in some instances, sub-flooring. We cannot guarantee to completely eliminate these odors with general cleaning but we would recommend steam cleaning and sanitising as the best option.

CARPET RIPPLES
You may notice waves or small ripples appearing in your carpet immediately following cleaning. The reasons for buckling vary—
If an installer does not power stretch your carpet or fails to do so properly, buckling is assured.
Improper carpet padding (too thick) can cause buckling.
The absorption of moisture/humidity will cause the carpet latex to expand, resulting in buckling. This will resolve itself, however, as humidity in the room returns to normal and the carpet dries.
Dragging heavy furniture across wall-to-wall carpeting will pull the carpet off the tackless strips, causing waves. Re-stretching is advised in this case.
Therefore, the root causes for buckling are pre-existent and should not be blamed on the carpet cleaner or on the cleaning process.

COMMONLY ASKED CUSTOMER QUESTIONS

1. Question: “How soon can I use my carpets after you clean them?”

ANSWER: The average drying time utilising; our ‘state of the art’ method is approximately 5-7 hours. Please keep in mind that many factors play a role here—HUMIDITY, FIBER TYPE, AND DEGREE OF TREATMENT involved in the cleaning process, etc. We pile brush all carpet after cleaning and recommend you stay off of any damp carpet while drying. If you must walk on freshly cleaned carpet, please do not wear shoes—white socks are recommended. You may also (depending on installation)
notice some waves in the carpet immediately after cleaning. This condition is
Known as buckling and will correct itself as the carpet dries.

2. Question: “How often should I have my carpets/upholstery professionally cleaned?”

ANSWER: Carpet cleaning frequency will depend on the usage of the particular room or Piece of furniture. Carpets are a lot like automobile tires—some wear out faster
Than others, depending on how they are used and cared for. Today, while soil
Removal and appearance are still a primary concern, cleaning for health is also
A major factor. Carpets are like sinks—the soil and bacteria levels continue to
Rise until drained (cleaned). We recommend either quarterly or semi-annual
Cleaning for more heavily used rooms/areas (family rooms, stairs, halls). Yearly
Cleaning is normally satisfactory for lesser used rooms (bedrooms, spare rooms)

3. QUESTION: “After you clean my carpets, will they re-soil more quickly?”

ANSWER: With our state of the art extraction systems, we completely rinse out all remaining residue, either from household ‘does it yourself’ cleaning agents or detergents left behind by companies using outdated methods, such as shampooing alone. We suggest You have your fine carpet and furniture treated with Scotchguard protector. This will not  only insure that they stay clean longer, but will allow you to clean up any future spills with less effort.

4. QUESTION: “Can you guarantee that you will remove all of my stains?”

ANSWER: We at ScratchMasters guarantee you, our valued client, the
most thorough and professional job available. Our state of the art equipment,
coupled with our extensive training, will still not be able to remove certain ‘stains’.
depending on the nature of the spill, some stains may indeed be permanent.

We will conduct a pre-cleaning inspection with you and evaluate existing conditions
at that time.

5. QUESTION: “How can I best care for my carpets/upholstery between cleanings?”

ANSWER: Regular vacuming and quick spot and spill treatment can keep your carpets
And furniture looking their best between professional cleanings. We encourage
Our valued customers to phone us BEFORE attempting to remove a questionable stain. We will be more than happy to offer our assistance over the phone.

6. QUESTION: “What other services does your company offer?”

ANSWER: We offer upholstery cleaning and oriental and area rug cleaning, leather cleaning, spot cleaning and stain removal. Please see the index top left.

Low cost hire of professional Rug Doctor carpet and upholstery cleaning machines,

       Call 01206 521312 or 01206 865007

  Free quotations for insurance purposes, domestic or commercial.

Serving: Colchester, Chelmsford, Ipswich, Mersea, Braintree and Clacton on Sea, Maldon, Sudbury, Woodbridge, Layer de la Haye, Long Melford, East Bergholt, West Bergholt, Dedham, Manningtree, Mistly, Great Baddow, Walton on the Naize, Harwich, Dovercourt, Feering, Wivenhoe, Alresford, Frinton, Tiptree, Cressing, Springfield, Burnham on Crouch, Witham, Coggeshall, Wix, Hadleigh, Great Conard, Earles Colne, Jaywick, Felixstowe, Kesgrave, Notley.